Juliet Grayson and her team,
Inter-action Training, Therapy and Counselling and William Ayot


Personal Data – any information relating to an identified or identifiable natural person
Processing   – any operation or set of operations which is performed on Personal Data or on sets of Personal Data
Data Subject   – a natural person whose Personal Data is being processed
Child – a natural person under 16 years of age.
Act   – the Data Protection Act 2018, given Royal Assent on 23rd May 2018.


Juliet Grayson and colleagues are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people and how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes.

CONTACT   01291 638805


We obtain information about you when you attend a workshop, ask to join our mailing list, or see Juliet or Maggie as a client.  We also gather data from you regarding your feedback on your satisfaction with our workshops and events.


We may collect both personal and sensitive information.

The personal information we may collect includes:

  • Name
  • Address
  • Email Address
  • Landline Number
  • Mobile Number
  • Date of Birth
  • Qualifications
  • Training course enrolled on
  • Complaints (including alleged complaints)
  • Financial information, including bank account details.

From clients we may also collect sensitive personal information, known as ‘Special Category’ data under the Act:

  • Gender, ethnicity and marital status
  • Religious or other cultural beliefs
  • Physical or mental health or condition
  • Sexuality
  • Offences (including alleged offences)


We use the information we hold on you for operational purposes.  Personal information submitted to us will be used for the purposes specified in this Privacy Policy.

We may use your personal information to:

  • Send to you goods purchased via the website (eg books), and supply to you services purchased via the website; eg CPD event, workshops, training, and therapy;
  • Send statements and invoices to you, and collect payments from you;
  • Send you email notifications, which you have specifically requested;
  • Send to you our newsletter and other communications relating to Juliet Grayson or William Ayot, and their team
  • Send you carefully-selected third party information, which we think may be of professional interest e.g research projects;
  • Deal with enquiries and complaints made by you;

Where we are dealing with training or other services you have requested, we will have a legitimate interest in contacting you.

Where we are contacting you for other reasons, we will obtain your explicit consent, and always where we contact you by e-mail.  We will regularly review and update these consents.  You may contact us at any time to be added to, or removed from, our database for these purposes.

Your personal data will be treated as strictly confidential.

All our website financial transactions are handled through our payment services providers, EKM and  Sagepay.  You can review the EKM policy here

And the Sagepay policy here

Unless explicitly asked to, we do not store card payment information on our systems. All transactions are fulfilled by our payment service providers.

For purposes of quality control and training, calls and emails may be monitored.


Most records are normally kept for 7 years, after which they will be archived, or destroyed, however, in some circumstances it may be necessary to retain records for longer than this.


There are occasions when we may need to make disclosure to a third party. We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as is reasonably necessary for the purposes set out in this Privacy Policy.

In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law,
  • in connection with any complaint, legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention, national security or reducing credit risk).


Juliet Grayson and her team will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.  All electronic transactions containing personal details that you make to or receive from us will be encrypted using SSL technology.

It must however be noted that data transmission over the internet is potentially insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential and not sharing these. We will never personally ask you for your password.


Subject to certain exceptions, you have the following rights with respect to your personal data:

  • The right to receive a copy of the personal information we hold on you;
  • The right to correct and update the information we hold on you;
  • The right to have your information erased, although basic details will be retained in order to evidence compliance with this request;
  • The right to data portability;
  • The right to withdraw your consent at any time;
  • The right to make a complaint


Should you wish to access your data or have it destroyed before 7 years have elapsed, you may submit your request in writing to Juliet Grayson, along with evidence of your identity. We will respond to your request within a month, unless the request is particularly complex or a whole series of requests have been made, when it may take longer to provide all of the information.


Like many other websites, our website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service to members and the public.

It is possible to switch off cookies by setting your browser preferences. You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as:

For more information about cookies, visit We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here:

If you’d like to opt out of tracking by Google Analytics, visit the Google analytics opt out page.


Sam Baker

Tel: 01291 638805


Post:  Courtyard House, Moynes Court, Mathern, Chepstow, Monmouthshire NP16 6HZ


We keep this Policy under regular review. This Policy was last updated in July 2018